SmartCall #15 – Outside In, Downside Up

May 8th, 2008

Episode 15 SmartCall, of your customer service and contact centre podcast, is here and waiting for you to give it a digial home!This week we have a look at new customer service project at Melbourne’s South East Water, where management have figured out that field service can impact the contact centre and vice versa.Also on this week’s podcast:

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