Smart Call # 65 – When the CIO helps the contact centre

July 17th, 2009

This week on Smart Call we meet a Chief Information Officer. His name is Colin Thomas, he comes from NSW teachers Credit Union and he shares what sounds like a very, very healthy relationship between his IT team and the Credit Union’s customer service operation.

Also on this week’s Smart Call, Dr Catriona Wallace rejoins us to discuss news including:

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