Smart Call # 65 – When the CIO helps the contact centre

July 17th, 2009

This week on Smart Call we meet a Chief Information Officer. His name is Colin Thomas, he comes from NSW teachers Credit Union and he shares what sounds like a very, very healthy relationship between his IT team and the Credit Union’s customer service operation.

Also on this week’s Smart Call, Dr Catriona Wallace rejoins us to discuss news including:

And don’t forget: if you like Smart Call, sponsor it! Sponsorships start at just $1500 and you’ll be keeping the industry’s only multimedia outlet alive!

 
icon for podpress  Standard Podcast: Play Now | Download

Leave a Reply