Smart Call #64 – The worst contact centres

July 3rd, 2009

This episode of Smart Call features Richard Gaze of Customer Service Benchmarking Australia, a Melbourne organisation that uses mystery shopping and surveys to analyse customer service experiences.

The company has recently updated its research and says mobile phone companies, airlines and banks are the worst customer service exponents in Australia. We ask Richard why in this interview.

We also look at news, including:

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